Description: 

A computer technician is responsible for general maintenance of computers and computer equipment and for resolving technical problems. The technician is expected to undertake general tasks which will promote seamless use of IT infrastructure in a work environment. 

Qualifications:  

• Education or experience in troubleshooting and supporting computer desktops, hardware and software 
•  Experience in local area network troubleshooting and user support 
•  Ability to communicate orally and written in a professional manner  
• Works well both alone or in a team setting 
•  Self-motivated 

Duties Include: 

•  Assist Staff and Students with technology projects, problems and questions  
• Assists with technology planning and updating through ongoing research 
•  Troubleshoot and diagnose computer and software problems in a timely and efficient manner and provide technical support when needed 
•  Perform all designated installation procedures for both hardware and software, and provide and maintain appropriate documentation  
• Working with external tech support agencies if necessary to resolve technical problems  Inventorying, labeling, locating and relocating technology assets, as well as entering, changing and deleting inventory information in database  
• Maintaining computer peripheral equipment- Ex: printers, scanners, projectors and whiteboards  
• Troubleshooting wired and wireless networks, desktop and server hardware  Other duties as assigned by supervisor